Job Description

Valet Attendant

The Valet Attendant is responsible for delivering exceptional guest service by safely parking and retrieving guest vehicles in a prompt, courteous, and professional manner. As one of the first and last points of contact, this role plays a critical part in creating a positive and memorable guest experience that reflects the elevated standards of TWELVE Hotels & Residences.

Key Responsibilities

• Greet all guests warmly upon arrival and departure, providing a welcoming and professional first impression
• Safely park and retrieve guest vehicles in a timely and efficient manner
• Assist guests with luggage, directions, and general inquiries about the property and local area
• Maintain accurate records of vehicle keys and ensure proper key control procedures
• Inspect vehicles for any pre-existing damage and report findings according to company procedures
• Ensure valet area is clean, organized, and free of safety hazards
• Adhere to all traffic laws, safety guidelines, and company policies when operating guest vehicles
• Communicate effectively with Front Desk and Concierge teams to ensure seamless guest service
• Handle guest concerns or complaints professionally and escalate when necessary
• Support additional front-of-house duties as assigned

Qualifications & Requirements

• High school diploma or equivalent preferred
• Previous valet, hospitality, or customer service experience is a plus
• Valid driver's license with a clean driving record
• Ability to drive manual and automatic transmission vehicles
• Strong customer service and communication skills
• Ability to work in a fast-paced environment while maintaining attention to detail
• Must be able to stand, walk, run, and lift up to 50 lbs for extended periods
• Flexible schedule, including evenings, weekends, and holidays

Core Competencies

• Guest-first mindset with a strong focus on service excellence
• Professional appearance and demeanor
• Reliability and punctuality
• Ability to work independently and as part of a team
• Problem-solving and conflict resolution skills

Work Environment

This position requires working outdoors in various weather conditions and maintaining a high level of energy and professionalism throughout the shift.

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