Remote Desktop Support Analyst (Azure Virtual Desktop) Job at Maxana, United States

NmZ5cGpwamNtd0U0VmNaSnVzZmpDZzNaSEE9PQ==
  • Maxana
  • United States

Job Description

We are hiring IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD) . This role supports a range of responsibilities typically associated with L1–L3 service desk environments, with actual scope aligned to individual experience and team needs.. This is a hands-on, supporting end users who work primarily through AVD, following defined processes and runbooks. Hands-on experience supporting AVD environments managed with Nerdio is required.

What You’ll Do
  • Provide L2-L3 support for users accessing systems via Azure Virtual Desktop (AVD)
  • Troubleshoot login issues, session disconnects, performance problems, and application access
  • Support local laptops used primarily for AVD connectivity
  • Support Nerdio-managed AVD environments , including:
    • Dynamic host pools
    • Golden image updates (following runbooks)
    • Software distribution to AVD hosts
  • Support user access and devices via:
    • Active Directory (AD)
    • Microsoft Entra ID (Azure AD)
    • Intune
  • Provide operational support for:
    • PrinterLogic
    • Mimecast
    • Zscaler
  • Perform daily checks, follow change processes, and escalate issues when required
Role Level & Growth Path

This role may be filled at different levels depending on experience. Some team members will focus on ticket resolution, while others may take on deeper troubleshooting, escalation support, or coordination responsibilities. Role level and scope will be discussed during the interview process.

Requirements

  • Experience in Service Desk, IT Support, or Endpoint Support
  • Hands-on experience supporting Azure Virtual Desktop (AVD)
  • Experience working with Nerdio (mandatory)
  • Strong Windows 10/11 troubleshooting skills
  • Familiarity with Active Directory and user account management
  • Comfortable working in structured, process-driven environments
  • Strong written and spoken English

Benefits

  • Fully remote
  • Clear scope and expectations
  • Hands-on experience with AVD and enterprise tools
  • Opportunity to grow advance into leadership roles, while working with the brightest minds in the game

Job Tags

Local area, Remote work

Similar Jobs

Au Natural Organics™

Live Chat Agent Job at Au Natural Organics™

 ...The Role: As a Live Chat Agent, you will be the first point of contact for our customers, providing them with real-time assistance and...  ...inclusive company culture. Flexible working arrangements, including remote work options. Access to ongoing training and learning... 

Contexture

Data Analyst Job at Contexture

 ...SummaryThe Data Analyst will work as part of the Data Services team under the direction of the Manager, Data Services to implement, maintain,...  ...locations. Our strategic flexibility allows for local work from home opportunities.QualificationsTo perform this job... 

UNC Dairy

General Production Worker Job at UNC Dairy

 ...ResponsibilitiesSupports production operators and staff in various production related tasks.Assignments may include: depalletizes, general clean-up sanitarian, packing, loading packaging items, stacking, inspecting/handling of glass bottles/cans, use of electronic... 

CapTrust Advisors, LLC

Legal Operations Manager Job at CapTrust Advisors, LLC

OverviewCAPTRUST is seeking a Legal Operations Manager to support the legal departments functions and manage key processes that are critical to the legal department including law firm billing procedures and practices, department measurement and benchmarking, and support... 

United Counseling Service of Bennington County Inc

Direct Support Professional - Specialized Services Job at United Counseling Service of Bennington County Inc

 ...residing in one of the following settigs: Battelle Crisis Stabilization House An independent apartment A hotel or motel An Airbnb residence Major Responsibilities 1. Direct Service Provide services in a respectful, friendly, and professional manner that...