Job Description

Are you tired of being held back from implementing your ideas to dramatically improve the outbound/marketing call center team you’re currently managing? It’s time to unleash your potential! This is a new position for Gold Coast so we’re looking for someone with experience to come in and help set things up. Through our social media ads and other sources we receive a large number of dental leads. These are currently being called/worked by an outside company and we’re looking to bring this functionality in house.

Outbound Call Center Manager

Key Responsibilities:

Team Leadership & Management"

Recruit, train, and manage a team of outbound call center agents.

Set performance expectations, monitor KPIs (e.g. call volume, conversion rates, appointment setting), and provide coaching and feedback.

Conduct regular team meetings and one-on-one performance reviews.

Operational Oversight:

Develop and implement scripts, workflows, and best practices to maximize patient conversions and satisfaction.

Ensure compliance with HIPAA and internal patient communication guidelines.

Monitor call center technology systems and collaborate with IT to resolve technical issues.

Campaign Management:

Design, launch, and track outbound campaigns focused on patient reactivation, new patient acquisition, and drip marketing to existing patients.

Coordinate with marketing and front-office teams to align goals and messaging.

Reporting & Analysis:

Generate and analyze daily, weekly, and monthly performance reports.

Identify trends, areas of improvement, and recommend strategic adjustments.

Present regular updates and performance insights to senior leadership.

full-time $24 - $35 per hour

Salary based on Experience.

Work Hours:

• Monday to Friday, 8-hour shifts

• Experienced Dental Receptionist / Admin (3+ years)

Qualifications:

3+ years of experience managing an outbound call center, preferably in a healthcare or dental setting.

Proficient with CRM systems, call center platforms (e.g., RingCentral, Five9), and Microsoft Office Suite.

Knowledge of dental procedures, terminology, and insurance is a plus.

Ability to multitask in a fast-paced, patient-focused environment.

• Open Dental

Preferred Skills:

Experience with Open Dental practice management software.

Bilingual in English and Spanish is a plus.

Familiarity with HIPAA compliance and healthcare regulations.

[1] Please apply through the Jobley application form

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[2] A recruiter will contact you to schedule an interview

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[3] Interview

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[4] Job offer

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[5] While proceeding with the hiring process, please apply for the Jobley Bonus through your Jobley account.

*The average time from application to job offer is about one week to one month.

*If you are currently employed and have difficulty changing jobs right now, schedules can be discussed.

$75

If you land this job through Jobley, you will be eligible for a jobley bonus.

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