Ecommerce Operations Manager Job at Brightpath Associates LLC, Philadelphia, PA

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  • Brightpath Associates LLC
  • Philadelphia, PA

Job Description

Job Description

About the job

Company Description

We are a family-owned international export and import company specializing in both Business-to-Business (B2B) Original Equipment Manufacturer (OEM) and Business-to-Customer (B2C) operations. The company focuses on creating customer value and building brand recognition through the use of e-commerce platforms. With a dynamic and innovative approach, We emphasize quality and customer satisfaction. As a leader in its industry, the company is dedicated to its mission of delivering exceptional products and services globally.

Our team is lean (~10 people), execution-focused, and built around efficiency, automation, and profitability .

We are actively integrating AI tools and automation systems into our operations, and this role will play a key part in driving that forward.

⚠️ Work Environment (Important)

This is a 100% in-person role based in Northeast Philadelphia, near Roosevelt Boulevard .

This role requires close collaboration with the operations and fulfillment team and cannot be performed remotely .

Role Overview

We’re hiring a hands-on Ecommerce Operations Manager to own and optimize daily operations across all channels.

This is not a corporate manager role — you will be directly involved in execution, systems, and problem-solving.

You will work closely with leadership to:

  • Improve operational efficiency
  • Reduce costs
  • Build scalable systems
  • Leverage AI and automation to replace manual work

What You’ll Do Fulfillment & Order Operations

  • Manage daily order flow across Amazon, BigCommerce, and other channels
  • Own and optimize workflows in ShipStation
  • Ensure fast, accurate order processing and shipping
  • Build and improve SOPs

Inventory & Supply Chain

  • Monitor inventory levels and prevent stockouts
  • Coordinate replenishment with suppliers (including overseas vendors)
  • Improve inventory accuracy and reporting
  • Optimize case pack logic, bundling, and warehouse flow

Marketplace & Store Management

  • Maintain product listings across Amazon and DTC
  • Resolve listing issues, suppressed SKUs, and catalog errors
  • Support pricing updates and promotions
  • Ensure consistency across channels

⚙️ Systems, Automation & AI

  • Improve workflows using tools like:
  • ShipStation
  • BigCommerce
  • Amazon Seller/Vendor Central
  • Identify and implement automation opportunities
  • Actively utilize AI tools (including OpenClaw or similar systems) to:
  • Reduce manual tasks
  • Improve decision-making
  • Streamline operations

Performance & Cost Optimization

  • Track and improve:
  • Shipping costs
  • Order accuracy
  • Processing times
  • Identify inefficiencies and implement solutions
  • Focus on profitability and scalable growth

Team Coordination

  • Work directly with warehouse and fulfillment staff
  • Help manage a small ops team (1–3 people)
  • Ensure accountability and execution

✅ What We’re Looking ForMust-Have

  • 2–6+ years of ecommerce operations experience
  • Strong hands-on experience with:
  • ShipStation (or similar OMS)
  • Amazon Seller/Vendor Central
  • Ecommerce platforms (BigCommerce, Shopify, etc.)
  • Experience managing fulfillment, inventory, and order workflows
  • Highly detail-oriented and process-driven
  • Comfortable working on-site in a fast-paced environment

⭐ Nice-to-Have

  • Experience with automation tools or APIs
  • Experience reducing shipping or operational costs
  • Familiarity with AI tools and workflow automation
  • Multi-channel ecommerce experience
  • Bilingual in English and Chinese (Mandarin preferred) — helpful for supplier communication

Benefits

  • Health Insurance (Medical, Dental, Vision)
  • Paid Time Off (PTO) + Holidays
  • 529 College Savings Plan option
  • Retirement support (if applicable)
  • Employee discounts on company products

⚡ Additional Perks

  • Work directly with leadership in a high-impact role
  • Opportunity to implement AI and automation in real business operations
  • Build systems and processes from the ground up
  • Performance-driven environment with growth potential

What Success Looks Like

  • Orders shipped accurately and on time
  • Lower shipping and operational costs
  • Fewer errors and customer issues
  • Scalable systems that reduce manual work
  • Smooth day-to-day operations without constant oversight

⚠️ Who This Role Is NOT For

  • Candidates looking for remote or hybrid work
  • People who only want to manage but not execute
  • Corporate-only backgrounds without hands-on experience

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Job Tags

Remote work, Overseas

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