Job Description

Customer Service Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Position Summary As a Customer Service Specialist at McKesson, you will be the first point of contact for customers needing support with pharmacy-related technical issues. You'll play a key role in ensuring patients receive the medications they need by helping our customers resolve challenges quickly and accurately. If you're passionate about delivering exceptional service, solving problems, and making a real impact in healthcare, this is an opportunity to grow your career with a Fortune 10 leader.

Flexible Availability Required During Normal Hours of Operation

Monday- Friday 7 AM to 9 PM

Saturday 8 AM to 6:30 PM

What You'll Do

• Provide exceptional support to customers through phone and email, helping resolve issues related to prescription claims, e-vouchers, denial conversions, and other pharmacy-processing needs.
• Document each customer interaction thoroughly in the case management system to ensure accuracy and continuity.
• Take ownership of open issues and follow up proactively until resolution is achieved.
• Collaborate closely with internal teams when issues require escalation, advocating on behalf of the customer to ensure timely solutions.
• Stay current on service offerings, system updates, and known issues so you can deliver clear and confident guidance.

What You Bring

• Typically requires 3+ years of related experience.
• Basic proficiency with Microsoft Office (Word, Excel, Outlook).
• Familiarity with soft-phone systems and call-center/customer support tools.
• Ability to learn new software platforms and processes quickly.
• A customer-focused mindset with strong communication and problem-solving skills.

Preferred Background

• Experience in a customer service, call center, help desk, or technical support environment.
• Prior exposure to healthcare or pharmacy operations is helpful but not required.

Why You'll Love Working at McKesson

• Purpose-driven work: Everything we do supports better healthcare for patients and communities.
• Career growth: McKesson invests in professional development, training, and internal mobility to help you grow your career.
• Inclusive culture: Join a team where your ideas are valued and your contributions make a difference.
• Stability and scale: Work for a global leader with the resources, technology, and innovation mindset to help you thrive.

Minimum Requirement

Typically requires 3+ years of related experience.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$18.97 - $31.61

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com or Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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