Job Description

Job Description

Job Description

Join Our Team at Grocery Services – Community Engagement Manager ( Houston )

Grocery Services is a trusted grocery retailer specializing in the Women, Infants, and Children (WIC) supplemental food program. We proudly serve communities across the Greater Houston Area, Austin, Dallas, San Antonio, Brownsville, and El Paso. Guided by our commitment to Be Caring, Be Committed, and Be Compassionate , we work every day to support families across Texas with healthy, accessible food options.

Are you a relationship-builder passionate about community impact and meaningful outreach? Grocery Services is seeking a Community Engagement Manager to build strong partnerships, lead outreach initiatives, and serve as a key ambassador for our mission. This role works closely with internal teams and community organizations to expand awareness, strengthen trust, and support families across our service areas.

If you’re a people-focused leader driven by community connection and purpose, we’d love to hear from you!

Job Summary:

The Community Engagement Manager leads community-focused strategy and execution across all store locations and serves as a visible brand ambassador in the communities we serve. This role represents Grocery Services externally by building trusted relationships with WIC agencies, community partners, and customers, and internally by ensuring our mission is consistently reflected in store-level execution. Working cross-functionally with operations and key internal teams, the Community Engagement Manager oversees WIC-focused outreach and education initiatives and translates brand values and public commitments into repeatable, measurable practices that enhance the WIC customer experience, strengthen community trust, and support store performance.

Key Responsibilities:

• Develop, implement, and maintain a comprehensive, written community outreach and engagement strategy aligned with organizational goals.
• Analyze WIC participation and sales performance trends across all locations; adjust outreach as needed to support growth and operational goals.
• Identify, attend, and represent Grocery Services at relevant community events (including health fairs and community forums) to enhance brand visibility and establish strategic partnerships.
• Lead community engagement initiatives across multiple geographic regions, including relationship management with advisory boards, community partners, school districts, and faith-based organizations.
• Serve as the primary point of contact for community engagement requests ensuring timely coordination, follow-up, and communication with internal and external stakeholders.
• Maintain accurate records, documentation, and reporting of all community engagement activities in accordance with organizational standards.
• Evaluate engagement metrics and community feedback to measure effectiveness, identify opportunities for improvement, and inform strategic decision-making.
• Perform other community engagement duties as assigned.

Experience Required:

• Bachelor’s Degree in Business Administration or a related field preferred, or equivalent relevant experience.
• 3+ years of experience in community engagement, public-facing operations, public health, or multi-site program management
• Experience working with WIC, SNAP, or similar nutrition assistance programs preferred.
• Proven ability to manage initiatives across multiple locations and regions.
• Strong communication and organizational skills, with the ability to prioritize and multitask in a fast-paced environment.
• Bilingual in Spanish and English preferred.

Skills:

• Strong organizational and time-management skills with keen attention to detail.
• Clear, professional written and verbal communication skills.
• Ability to manage multiple initiatives and projects simultaneously.
• High level of discretion when handling confidential and/or sensitive information.
• Proactive, self-directed work style with the ability to anticipate organizational and customer needs.
• Customer-service-oriented mindset in both internal and external interactions.

Core Competencies:

• Community & Public-Sector Relationship Management – Builds and sustains trusted relationships with WIC agencies, clinics, nonprofits, and community leaders and partners.
• Drives Results - Effectively manages project management responsibilities to keep work organized, on track and executed smoothly.
• Situational Adaptability – Adjusts priorities and approaches to meet changing business, community, and operational needs while managing competing demands .
• Business Acumen – Understands the business impact of decisions; aligns work with strategic goals, market conditions, and organizational priorities.
• Effective Communication – Communicates clearly, professionally, and timely across all levels of the organization.
• Customer Focus – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Decision Quality – Combines insights from experience, data, and feedback from others to make sound decisions.
• Ensures Accountability – Holds self-accountable for high-quality, timely, and cost-effective results; sets priorities and follows through on execution and takes responsibility for mistakes.
• Diversity & Inclusion – Respects cultural differences and fosters an inclusive, welcoming environment.
• Ethics & Integrity – Treats people with respect; acts with honesty and professionalism; keeps commitments; upholds organizational values and earns trust.
• Teamwork - Fosters a collaborative, respectful, and service-oriented work environment.

Physical Demands and Work Environment:

• Continually required to sit and perform computer-related tasks.
• Occasionally required to stand, walk, bend, or lift office materials up to 25 pounds.
• Travel to store locations across Texas is required.
• The work environment is generally moderate in noise and includes retail store settings.

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