Job Description
About Dispatch
We make an app that helps hospital patients communicate with their care team, saving valuable nurse time and getting patients faster care. Using a bedside tablet, patients make requests that are automatically routed to the right person. This allows staff responding to patient requests to know what they are walking into and gather what they need to arrive at the bedside prepared. This sounds simple, but it's a massive improvement over the status quo.
We're a small, but fast-moving team. Dispatch is live in over 550 beds across two hospitals and we're growing fast. We serve units ranging from a childbirth center to acute injury rehab, oncology, and surgical care.
Most people use our product during the worst days of their lives. If we succeed, we'll make that experience a little easier for millions of patients and save a ton of nurse time while we're at it.
We’ve got a lot of exciting work ahead!
About the Role
This is a hands-on, high-ownership role at the center of everything Dispatch does in the field. You'll be responsible for supporting clinical teams in launching and utilizing Dispatch, triaging incoming support requests, building relationships with unit and hospital leadership, and designing and implementing new workflows to help clinical teams get the most out of Dispatch.
You'll split your time between on-the-ground work at our hospitals (~30%) and strategic work (~70%): preparing performance reports, meeting with clinical and administrative leadership, troubleshooting technical issues, and translating what you're seeing on the floor into product improvements.
This is not a 9-to-5. We support hospital staff around the clock, including those working night shifts and weekends. Flexible availability is important in this role.
If we grow the way we expect to, this role will evolve quickly, potentially into a team lead position.
Key Responsibilities
Qualifications
Logistics
Compensation
We offer annual compensation between $85-115K USD, commensurate with your experience and the value you bring to the team.
Process
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