Job Description

Assistant Retreat Director

Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

Assist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily.

Assist with recruitment, hiring, training, developing and retaining employees

Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales

Manage team member schedules to ensure proper execution of daily operations

Collaborate with the Spa Director to set individual team member and overall Retreat goals

Create an environment that is passionate about providing awesome guest service

Build guest loyalty by consistently following the proven operating system of Massage Heights

Minimum 1 year of sales or retail management experience

Self-starter mentality with leadership, organization, communication, and interpersonal skills

Experience in training, coaching, and conflict resolution with employees

Working knowledge of computers and standard software

Basic business math skills

Hands-on experience with Zenoti or similar spa POS software systems

Understanding of spa environment and massage and skincare services

Experience working in a franchise model

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests' wellness goals through providing therapeutic and healing services.

Loyal

Authentic

Passionate

Diligent

Compensation: $18.00 per hour

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.

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