Job Description

Account Manager, Charter & Incentive

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We're looking for an amazing Account Manager, Charter & Incentive to fill this role. You'll be responsible for managing a portfolio of charter partners with active, contracted departures on Holland America Line and Seabourn. The responsibilities include all operational and administrative activity from contract signature to reconciliation with emphasis on meeting and exceeding client expectations. This role will build and maintain strong working relationships with charter partners and internal stakeholders to fulfill the contracted terms, conditions and provisions.

Here's a summary of what Holland America Line is looking for in its Account Manager, Charter & Incentive. Is this you?

Responsibilities

• Administer extensive and complex provisions of charter party agreements with the ability to negotiate with the client and with internal stakeholders to reach mutually agreeable options and solutions; memorialize all charter details in a comprehensive onboard memo.
• Escort full-ship charters providing on-site corporate representation; to serve as liaison and at times, negotiator between charterer and ship's management paving the way for repeat charters. Able to independently host and entertain charterers when escorting.
• Cultivate strong working relationships with an assigned portfolio of Holland America Line and Seabourn charter partners to successfully implement of the terms, conditions and provisions of full-ship charter agreements for Holland America Line and Seabourn.
• Interface with individual operating units to address charterer inquiries and requests for customization, ensuring that charters are executed according to the terms and conditions of the executed charter party agreement.
• Manage charter logistics including manifesting, special orders, risk assessments and charterer deliveries.
• Organize and confidently lead internal meetings, at times with senior executives, to discuss planning and/or issues.
• Manage invoicing of charter payments and collection of funds for charters. Complete post-charter reconciliations in conjunction with Key Accounts and Accounting.
• Assist C&I sales colleagues with the preparation of charter party agreements by requesting itinerary options and securing provision approvals.
• Performs other duties as assigned

Requirements

• 5+ years of direct experience with full-ship charters and/or onboard programming
• Demonstrated critical thinking and problem solving
• Excellent understanding of campaign set up, optimization, and reporting on search campaign platforms
• Superior analytical skills
• Excellent communication skills
• Excellent knowledge of search planning fundamentals e.g., reach, frequency, channels, formats, etc.
• Ability to work well with individuals at various levels in various departments within the company and with specific external resources
• Excellent attention to detail and facility in working
• Strong and confident negotiator to build internal consensus, and gain account support for options and solutions
• Strong communication skills (verbal and written) with ability to host and entertain clients and accounts independently
• Self-starter, team player and able to work independently
• Ability to travel, more than 50% with shipboard travel likely

Please note that this position can be 100% fully remote, US Only (please note that Holland America Line is not setup to hire anyone in the following states: AR, CT, DE, HI, IA, KY, LA, ME, MT, MS, ND, NE, NH, OK, SD, VT, WV, WI, WY)

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Salary Range: $75,300 to $101,600. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our CultureStronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com #HAL

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